What is a "point person"
David Flowers
Last Update 2 years ago
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"Communication is the #1 area where things go wrong in my experience because it is so easy for someone to not receive, forget about, or not read a message and this can result in confusion, so keeping it between me and one of the partners is the best way to stay clear."
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The partner designated "point person" is the one I'll contact about all administrative issues related to our work together, including billing, scheduling, and any other non-treatment related issues.It will be up to the point person to communicate with the non-point-person about these matters. Communication is the #1 area where things go wrong in my experience because it is so easy for someone to not receive, forget about, or not read a message and this can result in confusion, so keeping it between me and one of the partners is the best way to stay clear.
By default I designate the partner who originally contacts me and sets up the consult call as the point person. This can be easily changed and is completely up to the couple, but you'll want to consider designating the partner who will most likely be scheduling the sessions, who communicates the best and most consistently, and is the most comfortable using technology.